FAQs

If you have a question that is not listed in our FAQs, please reach out to our customer support at contact.sa@bornprimitive.com.

RETURNS & EXCHANGES

Refunds will be issued once your return reaches our warehouse. Please allow 3-5 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.

We have extended our return policy to 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy.

Click Here

For all returns or exchanges please follow the link below for detailed instructions.

Click Here

Shipping

Yes, we ship internationally.

We can ship to customers in South Africa from our bornprimitive.com site. If you find an item you want is out of stock and want to purchase from our US website we have international shipping options available. 

All international customers will have duties and taxes calculated on their order at checkout. This means that the total you see when placing your order includes these costs, and there won’t be any surprises upon delivery. 

Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.

We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.

If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve this issue. If you cannot resolve it with them, please reach out to our customer service team.

ORDERS & PAYMENTS

The following are acceptable forms of payment: Visa, MasterCard, PayPal, Gift Cards, PayFast Instant EFT, mobicred, Zapper.

Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.

We are sorry to hear you changed your mind! As long as your order has not shipped, you may contact our customer service team at contact.sa@bornprimitive.com to see if we are able to cancel your order. If your order has already shipped, we will not be able to cancel your order.

Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.

Sign up for our Newsletter to automatically be notified when our best sellers come back in stock.

Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.

Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at contact.sa@bornprimitive.com.

SIZING & PRODUCTS

Please refer to our size chart by clicking here. If you have additional questions please feel free to contact our customer service team at contact.sa@bornprimitive.com.

Wash on Cold and Air Dry

Machine wash on delicate in cold water and hang to dry.

Caring for your sports bra inserts

We recommend removing your sports bra inserts when washing your sports bras to help maintain their shape. We recommend to hand-wash your sports bra inserts in cool water and lay them flat to dry.

All of our sports bras come with pad inserts. If you would like to order additional or replacement pads, you can on our website through this link!

https://bornprimitiveafrica.co.za/products/pad-inserts